Shipping policy

Shipping Policy – Hot Kitch

  1. Order Processing:

    • Our team processes every order within 24-48 hours after the information and payment are confirmed.

    • Processing time for special or bulk orders may be longer, which will be communicated at the time of order confirmation.

  2. Shipping Time:

    • Standard delivery time is 3-7 business days, depending on your location.

    • Delivery delays may occur due to weather, courier services, or unforeseen circumstances.

  3. Shipping Charges:

    • Shipping charges are calculated based on the size of the order and the delivery location.

    • Some promotional offers or minimum order values may qualify for free shipping.

  4. Order Tracking:

    • A tracking number will be provided for every shipped order.

    • You can track your order via the courier service portal.

  5. Shipping Address:

    • It is the customer’s responsibility to provide a correct and complete shipping address when placing an order.

    • Hot Kitch is not responsible for delays or lost orders due to incorrect or incomplete addresses.

  6. Damaged During Shipping:

    • If a product is damaged during shipping, inform us immediately so that the return or replacement process can be initiated.

  7. Courier Services:

    • Our team uses trusted courier services, but exact delivery times and handling are subject to the courier’s terms and conditions.