Terms of service

Terms of Services – Hot Kitch

1. Delivery & Return Request:
   After the item is delivered, you have 3 days (72 hours) to inform us for a return request.
   For example, if the item was delivered on the 5th, you can request a return until the 8th.

2. Return Eligibility:
   Returns will only be accepted in these two cases:

   • If you received the wrong kitchen product

   • If the product is damaged, defective, or faulty

3. Return Process:

   • First, confirm that the product meets the return criteria

   • Contact us via call or email to request a return

   • Our team will provide you with the office address

   • Pack the product in its original packaging and condition

   • Arrange for product pickup or drop-off

   • Our team will conduct a quality check of the product

   • If the quality check passes, your refund will be processed

4. Non-Returnable Items:

   • Used, washed, or customer-damaged kitchen items will not be eligible for return or refund.

5. Refund Policy:

   • Refunds will only be given for products that meet the return criteria and pass the quality check.

6. Customer Responsibility:

   • It is the customer’s responsibility to maintain the original packaging and condition of the product when returning it.